Lily Bei LUO
Assistant Professor
Office：
T1-501-R7
Timetable：
Timetable
Main Appointment：
e-Business Management and Information Systems
Research Area：
Natural Language Processing Human Computer Interaction
Education：
Ph.D. in Information Systems, City University of Hong Kong B.A. in Information Management and Information System, Nanjing University, China
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Luo, B., Lau, R. Y., & Li, C. (2023). Emotion-regulatory Chatbots for Enhancing Consumer Servicing: An Interpersonal Emotion Management Approach. Information & Management, https://doi.org/10.1016/j.im.2023.103794